A deep understanding of our users drives us to empathize and develop compassion for the problems they have. This allows us to craft the right solution that enables empowerment.
Doctors diagnose before they prescribe and we’re no different. Compass, our user-centered design process, does the same.
We promise 100% transparency in all phases of working with us. Everything from our systems to our billing is completely transparent. Have a question? Just ask!
Great collaborations result in great work. Your participation from start to finish is crucial. We rely on your expertise and feedback throughout the process to understand your business and your challenges. It’s all powered by partnership.
Every project starts with collaboration. We learn everything about you, collectively define the project, set goals for the weeks to come, and determine metrics for success.
Where did you start?
Where do you want to go next?
What do you value?
Who are your customers and why do they care about you?
We immerse ourselves in your industry, and learn through observation, research, and analysis.
Who is your competition and what are their strengths?
What opportunities exist for you to stand out?
We continuously put ourselves in the shoes of your users to empathize with their problems, understand their emotions, their experiences, and validate that we’re on the right path.
Who is your audience and how do they think?
What problems are they having that your company is eager and able to solve?
How can we validate every step along the way?
In every phase of our process, we use lean principles and agile methodologies to validate features, usability, user perception, and patterns. We use the build-measure-learn cycle to analyze both the qualitative and quantitative aspects of every test or release, and adjust our path accordingly for the next iteration.
Transparency is at the center of every step in our process. From our first engagement through production deployment, open and honest communication is the key that determines how efficient and effective we can be.
Our daily standup meetings give your stakeholder an opportunity to collaborate with our team to gauge the pulse of the overall project.
What did you accomplish yesterday?
What do you aim to accomplish today?
Is anything blocking you from making progress?
At the end of every sprint, we demo our progress from the previous 2 weeks so you know exactly where we stand.
What did you accomplish this sprint?
What are some of the decisions and thought processes that went into the product?
After each sprint, we explore and discuss any hiccups or praises that occurred along the way. Making trust and collaboration the core of our process helps us communicate and execute better over time.
What went well?
What went poorly?
What can we improve on?
Here's an overview of Compass and how our sprint process works.
Collaboration & Goals
User Interview & Empathy
Create Testing Vehicle
User Testing & Data Collection
Analyze Outcomes & Metrics
Our pricing and billing process is straight forward, no frills, and fully transparent. Our goal is to continuously deliver value through insights, progress, and allow you to see where your investment is going.
Our billing cycle is synced directly with our 2-week sprint cycle, so you know exactly how your investment was allocated.
Sprint Duration: 2 weeks
We bill based on the number of crew that are active on your project during the previous sprint, and the actual number of hours invested. Max of 70 hours / sprint / member.
70 hours / Sprint / Member
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